Overview |
Dispatching and logistics for the ambulance, EMS and medical transportation industry |
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MedicalDispatch™ is a computer aided dispatching software product specifically designed to handle the business and operations management needs of commercial ambulance providers, EMS units and wheelchair van service organizations.
Ported from DOS to Windows in 1996, the software is stable and mature. The interface is designed with considerable input from real world operations staff with an emphisis on ease of use. The dispatcher's primary functions are right up front where they need them, while the lesser used items are generally just a right mouse click away. Most tasks can be accomplished with just one or two clicks, and never will you be confronted with a row of dozens of buttons. The system supports multiple ambulance stations, tracking tripsheets that are due from ambulance crews at the end of their workshifts, multiple dispatchers and a complete reporting system required by many Operations Managers. Support is available 24 hours a day/7 days a week. Data CollectionMedicalDispatch™ is broken into two primary modules, Call Intake and Dispatch. The Call Intake module permits the service to provide selected program tools for it’s communications staff members who do not control vehicle movement instructions or contact with vehicles. The Call Intake module DOES NOT contain features triggering dispatch related events or tracking vehicle shifts. Service defined volume limits prevent overbooking with prescheduled calls. Features related to scheduling repetitive patients are included for repeating service requests such as dialysis patients or radiation therapy patients. The new call data entry screen is a single page arranged to follow typical discussion flow with callers. The form is keyboard friendly with either the tab or enter key used to between fields. There are no tabs, popup windows or dialogs interrupting the flow and and the entire from can be completed without ever touching the mouse. All pick lists support Quicken™ style incremental lookup for fast searches. DispatchThe Dispatch module is where the dispatcher will typically monitor and complete the majority of their tasks. It allows continuous monitoring of resources (vehicles) and demand (calls). Operations management staff would also use this view to monitor service performance in real time. Dispatch presents it's information in three windows - Calls, Units, and Call Detail - that can be sized and positioned to suit the dispatcher's needs. All three windows are linked. Selecting a call also selects it's assigned unit, and selecting a unit selects it call. The Call Detail window always shows the details for the selected call. The Calls window is a filtered view of all calls of a selected status and/or in one or more selected service areas. Service area filters are optional and can be predefined, or created on the fly in seconds. New calls taken by other users appear in the appropriate dispatcher's view instantly. An intellegent system of color coding highlights potential problems when there is still time to do something about it, and is designed to draw the dispatcher's attention where it's needed. The Units window is where operations activity is tracked by unit/vehicle. Units are placed into service with specific field staff names and shifts. Events (activity progress audit stamps) can be triggered from this window or from the Calls window. A complete history of unit activity is available here, as well an (optional) automatically printed end of shift report listing the unit's activity for the day. While the Calls and Units windows are columnar views showing the most pertinant information for a number of items, the Call Detail window provides a more indepth look at the information for the currently selected call. IntegrationMedicalDispatch™ is built with extendability in mind. The paging module adds an event based paging system fully comaptible with both internet or dialup pager services. Message templates can be modifed to send the just information you want, when you want it sent. Integration with Microsoft MapPoint puts the power of NavTech data in the dispatchers hands and is designed to fully support services that do not have GPS equipped units. Data exchange with third party products such as billing or tripsheet software can be accomplished live in real time or in daily batch mode. Reliable, Affordable, Easy to Use. MedicalDispatch™ is a Perfect Fit. |
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Developed by veterans in the ambulance industry, MedicalDispatch™ serves everything from high volume comercial ambulance services with more than 180 vehicles to local squads with 3 to 4 units.